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Billing Terms and Conditions

Last updated: May 2025

We are committed to offering a secure and seamless checkout experience for all customers. This Payment Policy outlines the methods we accept, how payments are processed, and how we protect your data.

1. Accepted Payment Methods

We support a variety of secure and convenient payment options:

Visa

Mastercard

American Express

Discover

Diners Club

Apple Pay

Bancontact

Google Pay

iDEAL

Maestro

Shop Pay

UnionPay

Afterpay

2. Payment Terms

  • Full payment is required at the time of purchase.

  • Orders are not processed or shipped until payment is successfully received.

  • If your payment fails or is declined, your order will be automatically cancelled. You are welcome to try again with a valid payment method.

3. Pricing & Taxes

  • All product prices are displayed in GBP (£).

  • Prices may change without prior notice, but the price shown at checkout is final.

  • Any applicable VAT is included in the displayed price.

  • If shipping fees or other charges apply, they will be clearly shown at checkout before payment is completed.

4. Secure Checkout & Data Protection

  • All transactions are protected by SSL encryption.

  • We process payments using PCI-compliant, secure payment gateways.

  • Zella London does not store your payment details on our servers.

5. Refunds & Chargebacks

  • Refunds are handled according to our Returns & Refund Policy.

  • If you experience any issues with your payment or order, please contact our customer service before initiating a chargeback.

  • Unjustified or fraudulent chargebacks will be formally disputed.

6. Fraud Prevention

To protect our customers and business:

  • We reserve the right to cancel or hold any order that appears to involve fraud or unauthorized activity.

  • For high-value orders, additional identity verification may be required before the order is processed or shipped.

7. Contact

Business Name: WildVentureLife

Address: Unit A, 82 James Carter Road, Mildenhall, IP28 7DE

Email: Support@wildventurelife.com

Contact: Contact Us

Customer Service: Monday to Friday: 9:00 AM – 5:00 PM

We do our best to reply to your e-mail within 1-2 business days.

Thank you for shopping with WildVentureLife